At AYCA, your trust matters to us. Whether you are buying a piece from our collection, creating something customised, or sharing photographs of your jewellery with us for redesign or refurbishment, we treat your personal information with care.This Privacy Policy explains what information we collect, why we collect it, and how we protect it.

When you interact with AYCA, we may collect information such as:

• Your name, phone number, email and address
• Order, payment and delivery details
• Photographs or videos of jewellery you share with us
• Your design preferences, requirements and measurements
• Messages and conversations you have with our team
• Information collected when you browse our website, such as cookies and basic device information

You only need to share information that is relevant to your enquiry, purchase or service.

We use your information to:

• Process and deliver your orders
• Respond to your enquiries
• Create customised jewellery and designs
• Understand your jewellery requirements
• Provide redesign and refurbishment consultations
• Share quotations, updates and order information
• Improve our website, products and customer experience
• Send offers and updates from AYCA, where you have permitted us to do so
• Meet our legal and business requirements

We understand that jewellery can be personal and valuable.

If you send us photographs or videos of your jewellery for a redesign, refurbishment or consultation, we use them to understand your requirement and provide our service.

We will not publicly share your jewellery photographs, personal details or conversations without your permission, unless we are required to do so by law.

If you specifically give us permission to use your jewellery images or experience for AYCA's marketing, we may use them for that agreed purpose.

We do not sell your personal information. We may share necessary information with trusted partners who help us run AYCA for example, payment providers, delivery partners, website/technology providers and marketing or communication platforms.

We only share information that is reasonably required for them to provide their services.

We take reasonable steps to keep your information secure and prevent unauthorised access or misuse.

However, no online system can be guaranteed to be completely secure.

We may occasionally contact you through WhatsApp, email, SMS or other channels about AYCA collections, designs, offers and services.

Don't want to hear from us? You can ask us to stop promotional communication at any time.

You will still receive important messages related to your orders or ongoing services.

Our website may use cookies and similar technologies to understand how visitors use our website, remember preferences and improve your experience.

You can manage cookies through your browser settings.

You can contact us if you want to:

• Know what personal information we have about you
• Correct inaccurate information
• Request deletion of your information, where legally permitted
• Withdraw consent for certain uses of your information
• Stop receiving promotional communication

We may need to verify your identity before processing certain requests.

We keep your information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve issues, or meet our legal obligations.

When it is no longer required, we may securely delete or anonymise it.

If you have any questions about your privacy or how AYCA handles your information, we would be happy to hear from you.

AYCA

Email: hello@aycajewellery.com

Phone/WhatsApp : 9711172117

Address: C-5A Shop no.4, DDA Market, Janakpuri, New Delhi-110058

We will review your concern and respond within a reasonable period in accordance with
applicable law.

We may occasionally update this Privacy Policy as AYCA grows or as privacy laws and our practices change.

The latest version will always be available on our website.